Science / Silence: Notes on a Media Fast

One of my favorite short stories is Ray Bradbury’s “The Pedestrian.”  In a future world, where everyone lives for television, Leonard Mead likes to go walking alone at night.  During one of his pedestrian jaunts, he is arrested and sent to the Psychiatric Center for Research on Regressive Tendencies.  After all, why would anyone wish to be out in the moonlight, drinking in the air, when s/he could be inside staring at a shiny box?

Perhaps I’m exaggerating just a bit for effect, but I felt a little bit like Leonard Mead last week when I gave up media consumption, for science.  If embracing technology is progressive, and eschewing it is regressive, I wanted to create my own little Center for Regressive Tendencies and see what horrible things would happen as a result of stepping out of the lifestream for a little while.

I’m pleased to report that nobody died, and nothing caught fire.  I did, however, learn a lot about my media consumption patterns, including a few things that surprised me.  And, because I’m human, I totally fell off the wagon on one memorable occasion…but in an unexpected way.

Positive effects

Overall, it was a relief to step away from the near-constant stream of news and information modern culture provides.  While I missed the psychological rituals around reading a print newspaper, for example, doing without the actual content made me feel lighter and happier.  Not once was I tempted to skim news online.  Co-workers, most of whom didn’t know I was media fasting, clued me in on everything important happening locally and nationally, so I was still able to discuss current events with patrons. 

When I did engage with job-related technology functions, I did so with a critical eye toward how much time I spent doing it, and whether or not it was to my ultimate benefit.  After two days of analyzing job-related newsreading, I was able to unsubscribe from a lot of services, as they were either repetitive or not adding value to my workday.  I found out I could fuss over Eleventh Stack and CLPicks much less than I do, and still maintain high standards.  Best of all, I felt a lot less frazzled and a lot more clear-headed.  It’s one thing to know, logically, that you can’t process all the information that’s out there; it’s another thing entirely to feel the practical effects of voluntarily limiting what you consume.

At the reference desk, I turned the media fast into a creative challenge:  how many questions could I answer without turning to the world wide web or a database?  Many of them, as it turns out.  Never underestimate the power of the humble dictionary, thesaurus, almanac, phone book, and encyclopedia to get you what you need.  At my library, we also keep Consumer Reports (including the buying guides), Morningstar and ValueLine at desk reference too, and with good reason, because they’re asked for a lot. 

[What's interesting there is that even when we let people know they have web options for accessing these materials, 9 times out of 10 they still prefer print - just life in the magic print-centric bubble that is Pittsburgh, I reckon...but I digress.]

Overall, I found myself slowing down more, paying closer attention to things, and, as a result, becoming a lot more efficient and effective.  I was even able to make time to do things I’ve been trying to do for months, like reorganizing my work space.   This tendency carried over to personal projects I’d been working on, allowing me to win National Novel Writing Month three days early, finish a number of other writing tasks, and spend a lot more time with my family, friends, and cats. I walked for miles and miles, because I could, and I even made homemade pizza crusts for the first time in years (until you’ve tasted my homemade pizzas, you simply cannot understand what a boon this is to humanity).

Loveliest of all, I read a lot of books.  Slowly.  In print.  I savored every moment I could spent with a physical text object in my hands, curled up in a comfy place, with coffee by my side.   Here’s a partial list:

The Adept, Kurtz/Harris. First in a series. Fantasy fiction, but with a tone like Alexander McCall Smith’s Isabel Dalhousie series. If you like your magick high, crispy and historically accurate, you might enjoy this one.

The Ancient Mysteries Reader, Haining, ed. Poe! Machen! Bulwer-Lytton! Love! Er, that is to say, if you fancy rare 19th-century gems of fact and fiction, this is your book.

Rainbow’s End, Vinge. This one’s singular: loads of conspiracy theory and politics wrapped around medical advances that incorporate technology with humanity. Oh, and a white rabbit. A lovely, head-scratcher of a novel for those who like their sci-fi complicated and a touch pessimistic.

The Stories of John Cheever. For my fiction class, but no less lovely for all that. I’d forgotten how much I enjoyed classic stories like “The Enormous Radio” and “The Swimmer.” It was lovely, too, to discover just how deeply his gifts ran through the canon of his work. They don’t write ‘em like that anymore.

Tales of the Cthulhu Mythos, various. Some Clark Ashton Smith stories that were “new to me,” as well as My First Machen (and if that’s not yet a stuffed animal, look out patent office, because here I come). Lovecraft is okay, I suppose, but I’m far fonder of what his friends and literary descendants did with what he gave them.

The Complete Stories, O’Connor. Also for my fiction class. When you read Flannery O’Connor, you can feel the genius rising up from the page. What’s most beautiful about this collection is the arrangement, which follows the order of original publication. Best of all, the first story in the collection, “The Geranium”–which appeared as part of O’Connor’s MFA thesis–grows and blossoms into “Judgement Day,” a revision she published near the end of her life. Beautiful fiction, bookended by the growth of genius. Also, peacocks!

Desert Gothic, Waters. This prizewinning short story collection caught my eye by virtue of its title, and kept my eye by virtue of its attention to characterization. Rarely does one care so much about the people one meets in short stories, but I found myself almost believing they were real (no mean feat, given my cynical, critical eye). “Mr. Epstein and the Dealer” and “Mineral and Steel” are the standouts here, but the whole collection is a solid way to pass the time, if you like quality short fiction.

The Elegant Gathering of White Snows, Radish. Reviewed this for Eleventh Stack. I have nothing to add but this: sisterhood is powerful.

I’ll spare you the non-fiction picks. Interested parties please ping – if I took the time to list them, we’d be here all night! Suffice to say, with so many good books to read, being without technology was mostly no problem. There were, however, one or two glitches in the system.

“Negative” Effects

Perhaps “uncomfortable” is a better word. See for yourself.

While most of the media fast proved beneficial, there were some less-than-pleasant aspects to it.  For one thing, about four days in, I started really missing Facebook.

When you get to be my age–suffice to say I’m one of those people over thirty you’re not supposed to trust–you know a lot of people.  Not as many as those of you further along in life, but a lot.  And, the economy being what it is, not all of them live in Pittsburgh.  Thanks to Facebook, I’m in close contact with people from grade school chums through library school peers.  Having them all in the same place is even better, because then they get to meet each other; it makes me deeply happy to know that I’ve introduced tons of people who originally had nothing but me in common, and now have solid, established friendships of their own.

So, solitary creature that I am, I still enjoy being social, on my own terms, and Facebook made that easy.  Without it–even though I had a pretty full social calendar–I still felt disconnected from a lot of people I care about.  Avoiding it was psychologically challenging, and when I logged in at the end of the week, I felt re-connected…even though, technically, I hadn’t missed anything life or career-changing.

I also missed YouTube like crazy.  As, I suspect, a compensation for my extremely poor eyesight, I’m very sensitive to sound, highly musical.  There’s always a tune in my head, and I like to listen to music while I do mundane tasks.

A little silence was wholesome and beneficial for me, to be sure.  The funny thing about silence, though, is that the more you have of it, the more clarity you achieve in certain areas…and that cuts both ways.  I had a number of epiphanies, both bright and dark, and learned quite a few things about myself that I didn’t even realize I was covering up by having a constant soundtrack.  Ultimately this is for the good, but it was a somewhat uncomfortable process to go through.

Finally, I did fall off the wagon once, in a very big way that I did not expect.

My dislike of television is legendary around here.  I don’t own a set, and I’m really fussy about what series I check out on DVD.  This could be because, television-wise, I’m a serial monogamist.  I like my Dr. Who old-school, my X-Files episodes with no UST whatsoever, and my vampires non-negotiably non-sparkly, kthnxbye. I am, in short, a television snob.

And then, straight out of left field, Torchwood.

I’d been on hold for this forever, as the wait list was very long. I had no way of knowing my number would come up during my media fast. I was just going to watch one episode anyway, to be polite, and not hurt a co-worker’s feelings. So I figured this would be no big deal, a teensy little rule-break.

I didn’t expect to fall in love with the darn thing. Much like meeting the perfect romantic partner when you least expect it, watching Torchwood hit me like a ton of bricks, and I am now an unapologetic, unabashed Capt. Jack Harkness fangirl.

Darn you, sir. Darn you all to heck! You know who you are. :)

In all seriousness, this isn’t really a bad thing either. Quality television shows are rare, and since nobody will sell me an a la carte package with just BBC America in it, I’m always grateful to get the scoop on the good stuff. But do I really need to get sucked into another television show? What about all the writing I need to do, and all those as-yet unkneaded homemade pizza crusts?

Sigh.

Outcomes

I’ve come away from this little experiment more convinced than ever that there are definite benefits to putting limits on one’s media intake and social technology consumption.  At the same time, I’ve also come to realize just how much I depend on certain media for some things, and am actively questioning whether or not that’s what I really want.

In other words, moderation and critical thinking, two things that seem sorely lacking from many fields of discourse these days.  It’s unfortunate that moving more slowly on some matters, or exhibiting  a degree of skepticism and/or scientific inquiry, is perceived as regressive.  I’m a huge fan of changes and advances, but, I would argue, those changes and advances should be playtested.  Anything embraced uncritically, and without limits, has the potential to do great harm.

Indeed, I think, it gives us societies like the one that scorned poor Leonard Mead.  Enchanted by the glow from their television sets, the deluded populace probably never stopped to consider the moon.  Let us hope that, as library scientists, we can apply the same standards to our own media participation, keep what is useful, and reject what is, ultimately, distracting us from the other valuable realities all around us.

In other words, seriously, you need to try one of my homemade pizzas.  Just call or text before you come over; I might be watching Torchwood.

Things I want to write about at some point include:

  • the day I spent at my library as a patron instead of a worker
  • how a library vibe differs from a coffeeshop vibe, IMHO, and why the twain should not necessarily meet
  • a news update from the big white elephant, who was recently put on a diet (whew)

Until next week sometime, however, I remain your cheerfully irreverent alchemist.  Have a good weekend!

Sorkinesque (a day in the life, part I)

Intro/Backstory
Yes, it really did take me that long to finish and post those meeting minutes!  The reasons why will become apparent shortly.  But first, some backstory.

Last week various colleagues posted the news in various forums that another one of those “day in the library life” blogging events was going to take place.  I love those things.  I never sign up for them, though, because, realistically, if I stopped to write down everything I was doing in a given moment, I’d never get anything done.  And then I thought, well, what better way to demonstrate that a normal day in my life is very much like an episode of Aaron Sorkin’s Sports Night than to take a crack at it?

[Those of you who don't know from Sports Night are cordially invited to check out the DVD and see what all the fuss is about - even though starting with anything other than the pilot might seem counterintuitive, I highly recommend starting with "Dear Louise," "Shoe Money Tonight," and "Small Town" to get a feel for the characters, their workplace, and their relationship to each other. It's a wonderful show about a close-knit group of professionals who are extremely passionate about what they do, to the point of appearing like complete ciphers to folks who don't work in their field. Sound like any other professional folks you know? :) ]

So, without further ado, here is a reconstruction, based on my frantically scribbled notes, of everything that took place in my library life on Monday, July 27, 2009.

Library Alchemy: A Day in the Life

Part I – Off-desk

9:30:  Check the desk schedule, add my desk shifts to my Outlook calendar.  Exchange witty banter with colleagues.  Laugh self into pancreatic pain.

9:40:  Finish up ALA expense report and bring it to my boss.  Chat with boss about database stuff, which segues into a philosophical discussion of future staffing models for the reference department.  Return to office.  Field questions from colleague about the exact same stuff was just discussing with boss.  More philosophy ensues.

10:00 Open up e-mail.  Answer the time-sensitive stuff.  Answer flurry of questions about Twitter and HootSuite.  Get another chunk of the Twitter gang signed up with HootSuite accounts and schedule trainings for those who want it.  Discover the “most popular Tweets” feature in HootSuite and squee over it.  Put aside a whack of database reference cards to give to a branch colleague at the Friday meeting.  More e-mail with various blog staffers in an attempt to coordinate some guest posts for September. Decline to take a call from a vendor and proceed to feel guilty about it.

A colleague drops by to check in with me about the school tour I’m giving this afternoon.  The group  has changed its mind several times on whether or not it wants catalog and database training.  The colleague and I decide that asking them what they want is the best solution.  Photocopy catalog and database training handouts for tour group.  Run over training in my head while at the photocopier.  A colleague walks by, greeting me with the mysterious phrase, “PEANUT SAUCE!”  I respond with the countersign, “SCALLIONS!”  Tamp down nervousness about giving catalog and database training, which never seems to go away no matter how many tours and trainings I do.  Accept that fear is normal.  Recite the Litany Against Fear anyway.

11:00 Break time. Decide to take a walk around the building. Ask colleague how her Friday evening presentation went. Ask another colleague about bloggish things. Say hello and good morning to countless other colleagues. Receive a lovely gift: an inspirational photo of a dandelion with the phrase “I release all that does not serve me” written on it. Hang photo on bulletin board.

11:15 Head over to book order. Discover that all of the non-fiction books mentioned in the 7/26 New York Times Book Review have either already been purchased, or are on order. Do vague skippy victory dance. Dive into the other ordering tools with gusto.  Decide that I should probably call back the vendor whose call I dodged and just tell her “thanks, no thanks” right up front. Get vendor’s voice mail. Quietly rejoice. Deliver polite, professional message and hang up, feeling 100s of pounds lighter.

12:00 Lunch. Chat with colleague in lunchroom about violins and music librarianship. Consume leftover peanut noodles with zest and start reading Work the System. Approve wholeheartedly of its emphasis on systems thinking and personal responsibility. Speculate on how its principles could be applied to my work life. Finish peanut noodles and head to the post office to mail a package to my mom. Study lines for the play I’m currently acting in while stuck in line at the post office.

1:00  Log into Eleventh Stack. Clean out spam filter, look at stats. Start rearranging widgets in sidebar based on a conversation taking place on the blog team distribution list. Start draft of next week’s blog post. Proofread a few scheduled posts. Read the post du jour and marvel again at how many awesome, creative people I’m surrounded with.

Log into the library’s Twitter account. Check for new followers. Block spam followers. Read followers’ tweets. Make mental note to remind everybody to use #pittsburgh in their tweets. Ping the rest of the Twitter team about HootSuite signup and training.

2:00 Meet the school tour group in the teen department. Immediately lose all normal vision when contact lens slides off center. Attempt several times to correct this subtly. Fail miserably. Start tour anyway, blind. Ignore rude noises produced by high school males and charitably assume that they are involuntary. Give tour of first and second floors, with special emphasis on Job and Career Center, based on group leader’s interests.

Ask about catalog and database training. Teacher says, “Whatever you think is best.” Decide to give the best catalog and database training ever and lead students to computer lab. Turn on projector. Wait. Fiddle with projector, silently coaxing it to cooperate. Decide projector has developed selective deafness. Give training without projector, using the computer at the lab attendant’s desk. Give thanks once again for theater and improv training.

3:00 Reassure long line of patrons waiting outside computer lab that yes, they can use the computers now. Check e-mail and discover that the wireless is down. Discover, also, that there are questions about my ALA reimbursement form. Silently consider starting a goat farm.

Start planning for Friday’s database committee meeting. Finish writing up June EREC meeting minutes, send to group, and post to ACLA wiki. Skim newsreader. Read an article that makes my heart sink and e-mail it to pertinent (and impertinent) parties. Skim “kept as new” items and decide to keep them marked because someday I will pay them the full attention they deserve, really!

Run downstairs to get coffee. Run into teen patron at coffeeshop. Engage in casual, stealth readers’ advisory with said teen. Run into hard-to-schedule colleague and set up a training time that is technically after my regular work hours, but is the only thing that will fit her schedule. Run back upstairs to my office.

Make list of tasks for my intern to work on on Tuesday. Walk down the hall to resolve the questions about my ALA reimbursement. Notice that the hallway smells strongly of french fries. Observe to colleague that, if the library were a musical, it would be at this point that we all burst into song about the joy of french fries. Stand still with colleague for a few seconds and imagine what this would sound like. Clear up questions about ALA reimbursement. Walk back to my office, inhaling deeply and smiling to self.

See? And we haven’t even made it to the reference desk yet! That deserves its own special installment, which I hope to deliver on Friday. Stay tuned!

Another Luminary Leader Passes

A colleague passed the word that E. J. Josey had left us, and everything else I was going to say seems a little insignificant.

That’s normal, I think. We pause for a moment out of respect for somebody who accomplished a great deal for the library profession. Please note that words used to describe Dr. Josey and his work include:

disrupted
noisily
activist
militant
challenged
angry

Those are words that have negative connotations, but the fact of the matter is, it’s how they’re applied that counts. Dr. Josey wasn’t angry, for example, for the sake of being angry, or to hurt anyone. He was angry about injustice, and he took his anger and used it to further the cause of what he felt was right. That’s what made him a leader.

Leaders do things. At the ALA level, they write resolutions and start roundtables. At other levels, they teach, or they manage, or staff the refdesk, or create budgets. Sometimes they listen, sometimes they speak, and when they do speak, it is both loudly and with passion. They aren’t afraid to make waves, and they certainly don’t care about popularity contests.

The kicker is, doing is hard. Talking is easy, and complaining is the subset of talking that’s easiest of all (right next to gossiping and backbiting). What kind of librarian do you want to be? The kind who complains a lot, and talks smack on other librarians? Or the kind who does things?

Rest in peace, Dr. Josey, and thank you for everything, from the written body of your work to the example you left behind.

Donations to The E.J. Josey Foundation for Justice and Peace can be sent to 526 West Second Street, Washington, NC 27889. Please consider making a contribution, if you can.

When next we speak, I’ll be writing from ALA, so it’s anyone’s guess what will capture my fancy, though I suspect it will be very EL-heavy.

Working Harder AND Smarter – Thursday Update

Did I say Wednesday?  That didn’t happen, clearly.  But, rather than let this blog become a bluesy litany of “where does the time go,” I’ll confine myself to a quick project update:

Collection development:  The one sane thing in my workday.  It’s nice to go through NYTBR and see you already have all the hot nonfiction either in the collection or on order.  Score!

Eleventh Stack:  Also holding steady.  Hit count is slightly down, but still above last year at this time.  It also mirrors last year’s slight decline.  I don’t mind fewer readers over the summer, as long as it’s part of a larger pattern.  Still, all the more reason to sit down and think of ways to kick it up a notch..

23 Things N’@:  Week 4 is all about wikis, and everybody’s happy!  The range of experience and abilities continues to educate me on how we can do this better next time.  Definitely a move to a tiered-activity system is in order, IMHO, something along the lines of beginner/intermediate/advanced, so that people have options to choose from according to their experience/comfort level. That being said, holy project success!

Twitter: I have mixed feelings about how this is going, and would like to write more about it at length.  Long story short, it’s an easily managed, low-maintenance project, but I don’t know if it’s achieving our objectives.  More time may be called for.  We shall see.

Database Stuff (CLP):  We haven’t met for a while because our new quarterly renewal schedule has made the committee process more efficient.  It’s time for 3rd-quarter renewals, though, and a look at 1st-quarter stats.  Plus, me being me, I have some wild and crazy ideas to throw at the committee to see what they think.  Secretly I want a database promotion task force.  I will pay for jackets that say “Database promotion task force,” if given free rein. :)

Database Stuff (EREC/ACLA): Good news!  The deal went through, and the county has purchased a subscription to Mango Languages.   Our patrons really miss Rosetta Stone, and for the life of me, I still don’t understand WHY they chose to stop selling the database to public libraries.  We are hoping, however, that Mango will fill this critical gap – language learning is very popular here, and the wait list for materials is very, very long.  We’re working out the hookup kinks as we speak – stay tuned, because you know I’m going to try to learn about seven languages myself. :)

Oh, and all that above about task forces and jackets?  Add a blog and multiply by ten, and you’ll get an idea of what I’d love to achieve at the countywide level.  Girl’s gotta dream…

Emerging Leaders:  You’re probably wondering why I have barely discussed this at all.  I’ve been meaning to, but now I don’t have to, really, because the fine folks at In the Library With the Lead Pipe have spread it all out for you in a nutshell.

Emerging Leaders has been like boot camp. I am getting a lot out of it. I am not sure that what I am getting out of it is exactly what the program planners intended, but such is life. :) It’s difficult to capture the zeitgeist of this kind of experience in medias res, so I’ll probably not even try until after annual, when it’s all over and done with.

Alternative Media Task Force/Event Planning: My other ALA project! The group process on this particular project has been amazing. We are putting together the Alternative Media Reception / SRRT 40th anniversary celebration, and it’s going to be awesome. Stay tuned for the official announcement, because you’re really not going to want to miss it.

And just because it’s not nearly busy or exciting enough around here, guess where the next G20 summit is going to be held? It’s going to be one crazy summer at Alchemy, so stick around…bonus points if you can identify the Sports Night references in this post…

Shenanigans!

I’m calling them. Specifically, I’m calling them on the Pennsylvania Senate, which passed S.B. 850 and its draconian library cuts. S.B. 850 now goes into a steel cage match with the House and its version of the budget, H.B. 1416.

You can compare the two versions of the budget by clicking on this .PDF. The top portion of the chart outlines the cuts under H.B. 1416. The public library subsidy cut is unpleasant, but relatively miniscule, at 2.3 percent. Its ugly stepsister, S.B. 850, however, calls for a 51.2% cut to the public library subsidy. If that flies, PA’s libraries would also lose $1 million in federal funding.

Sometimes it’s a real challenge staying classy when you read things like that. Everyone I’ve had the privilege of working with tries so hard to advocate for his/her library. I’m having a hard time at the moment seeing what we could do better or differently.

*deep breath*

Good thing we don’t work alone, isn’t it? Each of us does his/her little part. If you are a Pennsylvania resident who would like pitch in, too, please visit this page to learn more, and get contact information for your elected officials.

I may, or may not, get a chance to post before I quietly slip away for a much-deserved vacation. If I do, I’ll bring you up to speed on the usual passel of projects, as well as a brain-breaker of a book I’m reading.

Text-tastic thoughts

Pittsburgh’s Port Authority is beta-testing RouteShout, a service you can text to find out when your next bus is coming. You can see the GoogleMap of beta stops here, and learn more about deeplocal, the Pittsburgh-based company behind RouteShout, here.

I like the idea of texting a library or librarian for information, but it’s the size of the information packets that concerns me.  Bus arrival times are the perfect information packets for texting, because they’re short, useful and informative.  Longer questions I’m not so sure about – how would that work?  Appropriate library data that comes to mind includes hours of operation, phone numbers, and the location of the library closest to you at any given time.  I know various libraries offer text services, and I’ve been exploring their services to see what we could learn from them.  I know there’s been some dubious press on Mosio’s Text A Librarian package, in particular, lately, but the idea in its pure form still has merit.

One of the books I read last month, Mobilizing Generation 2.0, devotes an entire chapter to what non-profits could potentially do with cell phone technology. A companion wiki also features a related article for those of us with shoestring budgets (and whose isn’t, these days?) who might not be able to take on another vendor-based service. Of course, I like the notion of the entire consortium teaming up to form Voltron, er, sponsor a countywide text-based service. If you’re going to dream, dream big, right? Right!

At any rate, the book itself is highly recommended, especially because it frames technology issues in such a way that it will make sense to non-librarian bosses/managers/directors. Those of you already on the bandwagon will appreciate the companion website’s extra essays, and may find yourself dreaming more big dreams after seeing the video for The Extraordinaries. I’m loving that slogan, in particular, and wish some library had thought it up first…

Do you text much, personally or professionally? Would texting make sense in the context of your library’s services? If so, in what ways? If not, why not?

Personal, political, inaugural. Also, professional reading.

Yesterday some of my peers and I paused to stand shoulder to shoulder with our patrons and watch the inauguration ceremony. It was a beautiful moment, amplified by the fact that those physically present at the event were joined by both in-person and online gatherings all over the country. Participation and interactivity were the order of the day, and anybody who couldn’t be present or wet-wired can already watch the video on YouTube. O brave new world!

One passage from President Obama’s address feels especially pertinent/relevant to libraries this morning:

Our challenges may be new. The instruments with which we meet them may be new. But those values upon which our success depends–hard work and honesty, courage and fair play, tolerance and curiosity, loyalty and patriotism–these things are old. These things are true. They have been the quiet force of progress throughout our history. What is demanded then is a return to these truths.

There you have, in a nutshell, a testament to librarianship. We have an arsenal of tools for providing information. We support, with our collections, programs, services and staff, the best and highest values a democracy can offer. We toil, quietly and not-so-much, in the service of something greater than our individual selves. And I’m confident that librarians of all stripes–special, medical, public, academic, bloggers, pundits, vendor-folks, technomages, futurists, dreamers, leaders, managers, and infinite hybrid variations of said types–will be able to put aside their differences and work together in support of our new president’s goals, which are really the ones we never lost sight of.

Why not aim high, if you’re bothering to aim?

On a more practical front, I’ve been trying to clear the decks and tie down the loose ends before I vanish to attend Midwinter conference in Denver. This has meant meetings, spreadsheets, number-crunching, and a lot of time in the book order room. I will probably still take work with me, but that’s a post on work-life balance for another day! For now, a quick recap of 2009 professional reading so far:

    Mobilizing Generation 2.0, Ben Rigby. This is the book you want if you need to either justify 2.0 dabbling to your boss, or explain it to co-workers who are not entirely convinced.  Rigby explains how emerging technologies can benefit a non-profit and provides specific examples of how various organizations have used blogging, Twitter, and other tools to advance their missions.  You’ll find the companion website here, and those hankering for quantifiable data will be interested in the social network ROI calculator created by Care2, and highlighted in Rigby’s text.

    Future Savvy, Adam Gordon.  The author admits right out of the gate that futurists get heckled a lot for being wrong and/or non-methodical.  The rest of the book goes on to make a case for GOOD forecasting, and explains how organizations can do that.  Very, very, very interesting!

    Out Front With Stephen Abram, Siess & Lorig, comps. I am just now getting around to this because the wait list for our copies has been quite long. Quality inspiration and leadership advice, however, is worth waiting for, and I’m encouraged that so many of my colleagues have read this too. Good fodder for an unconference, I’m thinking.

    Leading With Kindness, Baker & O’Malley. The theoretical underpinnings of the leadership and management I see around me every day.  When it comes to leadership, the kinesthetic approach trumps the readerly, I think.  However, the more books about the human element of leading people we have, the better.

So, there’s that. I’ll be blogging Midwinter, of course, recaps rather than live sessions. If you’re going, and would like to meet, please ping me. If you’re not, I’ll do my very best to report on things I think would be useful and helpful to you. What might those things be? Feel free to leave a comment and let me know.

Making librarianship work for you.

Sometimes I’m not sure what’s better: library blogs, or library blog comments. While musing over Lee Leblanc’s TTW guest post about the nature of librarianship these days, I found Librarian Idol. The post to which I’ve linked takes Lee’s thoughts and runs with them on a parallel track, and if you’ve got a moment this weekend, Andrew’s thoughts are well worth a look.

The only thing I can really add to the goodness of this particular discourse is my somewhat heretical opinion that the question “Where’s the bathroom?” is neither stupid nor pointless. If you’ve ever been in a strange place with dire need for the facilities, you know. Like any other question that comes to the desk, this one deserves our care and respect. The fact that we might have heard it 20 times in a day means very little to the individual with kidney distress.

E-mail reference and teachable moments.

So, the other day, while I was writing about technology and heart, David Lee King took a number of libraries to task for “discriminat[ing] against a certain type of customer,” namely digital natives.

My library was one of them.

Ouch.

I showed Richard, and he joined the discussion on David’s blog (I defer to management in such matters as speaking for the library on the blogs of prominent library bloggers). I have to say, I am not exactly thrilled with the delivery of the message – the word “discriminate” implies, to my mind, a deliberate malice which decidedly does not exist.  Everybody in this organization works their behinds off to deliver the best possible service to all patrons.

Here’s the thing, though:  he kind of has a point about the language as it currently exists on our website.  It’s been up there for eons, and it’s easy to let those sorts of things go in the “boots on the ground,” helter-skelter atmosphere of a normal day at an urban public library.

So I volunteered to rewrite the web copy.   Richard and I have been passing drafts back and forth most of the day, and I’m hoping we’ll be able to get a more user-friendly version up there soon. The goal is to be inviting and welcoming while still pointing out the special circumstances that might affect service levels.

So, the moral here is that sometimes it’s not what you say, but how you say it.  There are still going to be times when longer turnaround times are needed on an e-mail reference question…but I think we can say it better than that.

ETA, 4:27 p.m. Edits are up. Constructive criticism appreciated.

ETA 1/12, 5:58 PM Thanks to everyone who has visited, commented, or otherwise participated in this blog in the last few days. Much to think about! A very busy day of reference service has prevented me from writing a full update, but I hope to be back with more thoughts and questions soon.

Ask Here, Blog There. Also, library lessons from a bookstore.

Busy day here, yesterday. The main event was a press conference, hosted by CLP Main in the International Poetry Room, to praise and highlight Ask Here PA, the Pennsylvania virtual reference service. You can read more about the event in the Pittsburgh Post-Gazette, Pittsburgh Tribune-Review, or The Wall Street Journal’s MarketWatch. My colleague, Scott P., was the librarian staffing chat and answering the question, and it was very exciting to watch as the exchange played out on the screen.

Yesterday was also the day for the great blog migration. After a few hitches and complications, we successfully moved Eleventh Stack to the CLP server. If you’re a regular Eleventh Stack reader, you’ll want to update your bookmarks and/or newsreaders to the following URL:

http://eleventhstack.carnegielibrary.org

If you normally visit us through the CLP blog page, you won’t need to do anything – it’s already been updated for you. I, however, will be spending quite a bit of time scuttling around cyberspace updating directories, Facebook profiles and whatnot. There are also a few bugs to be worked out – the stats counter, a key component for blog success, is acting, for lack of a better word, “wonky.” Also, the feed is temperamental. But I’m pretty confident we can clean up these tiny issues without too much trouble. She said, and crossed her fingers…

Today began on an interesting note long before I entered the library! Since Tuesdays are my late shift, I try to get normal life chores done before coming to work. Today that meant going to a bookstore to pick up a birthday present for a friend. Much to my surprise, my bookstore experience echoed many of the same complaints some folks have had about libraries:

  • I knew what book I wanted, but didn’t know how the store was organized.
  • I tried looking in four different likely sections, based on my own expertise.
  • When I couldn’t find it, I was hesitant to ask for help (even though I know better than that!)
  • When I did try to find a staff member, I couldn’t find one.
  • When I did find staff members, they were talking, and I didn’t want to interrupt them (even though, again, I know better than that!)
  • Ultimately, I left the store without what I wanted because I wasn’t willing to navigate the system and its rules.

Interesting, no?  I bear the bookstore no ill will, and I will definitely go back there.  However, the experience really made me think about how systems are organized, and conscious of potential barriers.  I’ve been walking around the building today looking at everything with a fresh eye, trying to imagine what it looks like to someone who…

  • Is visiting for the first time
  • Knows what s/he needs, but not how to find it
  • Is in a hurry
  • Feels inferior somehow because of “the system”

More fodder for my Da Vinci notebook….

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