In Praise of Silence (But Not Shushing)

Think you of the fact that a deaf person cannot hear. What senses, then, do we lack that we cannot see and hear another world all around us?”

–Frank Herbert, Dune

The reference room is quiet tonight.  The sound of my fingers flying over the keys is probably the loudest, although there are other typists.  Readers rustle pages.  Pencils skitter across notebooks.  Occasionally someone asks a question, and your alchemist tries to answer in her indoor voice.  Call it 4′ 33″ 2.0, if you will.  Just don’t call it a scandal, or a sign of irrelevance, because it’s actually quite beautiful, if you open yourself up to it.

There have been a number of high-profile news articles lately about old-school vs. new-jack libraries; excitement and razzle-dazzle vs. “musty” books, and people with “strange attachments” to them.  I ask, once again, why we must have an either-or library.  I wonder why we cannot have both.

I am, as ever, biased.  My craving for silence makes Jean Valjean’s bread-lust look downright tame.   But we are now, for the most part, hyper-connected, 24/7, and working with technology makes me grow weary of it, occasionally.  It is challenging, sometimes, to drag myself away from the tweets, the status updates, the never-ending flow of information and hype, and carve out space and time for quiet reflection.

What would we hear, I wonder, if we were more open to and accepting of silence in our libraries?  Is it possible that the silence that’s become so reviled and scorned of late has something to teach us?  That it gives shape to the sounds?  What if we had libraries with warmer, more animated spaces for the extroverts and cooler, quieter places for the introverts?  Just because you noisy lot outnumber us 3 to 1 doesn’t mean we don’t get a vote!

Perhaps that’s a stretch.  Still, the concept of a media fast, as articulated by Julia Cameron and Gregg Levoy, is starting to sound awfully attractive to me.  One week with no newspapers, no internet, no texts, no tweets, no cheeps, no beeps, not a single lux-ur-ee.   Status update:  unplugged.  Achievement:  serenity? 

Let’s take that heretical thought and stretch it a wee bit further:  could you go 40 days, say, with no e-mail, no cell phone, no emerging technologies?  Would you feel alienated, disconnected?  Or would you trust that the news you needed to know would find you?

A moment of silence, for silence, please.  It’s an endangered species in a loud, crazymaking world.  I am all for progress in the form of cheerful, welcoming spaces, and our libraries should most definitely have those.  I would argue, however, that excising our remaining quiet sanctuaries is equally unwelcoming.  If the user experience is meant to be paramount, then that should include all users, not just the ones who prefer noise.

I know, I know.  Worst librarian 2.0 EVAR!  My defense is that I’m aiming for 3.0. :)

Have the rowdy or restful weekend of your choice, and we’ll talk again soon.

Sorkinesque (a day in the life, part I)

Intro/Backstory
Yes, it really did take me that long to finish and post those meeting minutes!  The reasons why will become apparent shortly.  But first, some backstory.

Last week various colleagues posted the news in various forums that another one of those “day in the library life” blogging events was going to take place.  I love those things.  I never sign up for them, though, because, realistically, if I stopped to write down everything I was doing in a given moment, I’d never get anything done.  And then I thought, well, what better way to demonstrate that a normal day in my life is very much like an episode of Aaron Sorkin’s Sports Night than to take a crack at it?

[Those of you who don't know from Sports Night are cordially invited to check out the DVD and see what all the fuss is about - even though starting with anything other than the pilot might seem counterintuitive, I highly recommend starting with "Dear Louise," "Shoe Money Tonight," and "Small Town" to get a feel for the characters, their workplace, and their relationship to each other. It's a wonderful show about a close-knit group of professionals who are extremely passionate about what they do, to the point of appearing like complete ciphers to folks who don't work in their field. Sound like any other professional folks you know? :) ]

So, without further ado, here is a reconstruction, based on my frantically scribbled notes, of everything that took place in my library life on Monday, July 27, 2009.

Library Alchemy: A Day in the Life

Part I – Off-desk

9:30:  Check the desk schedule, add my desk shifts to my Outlook calendar.  Exchange witty banter with colleagues.  Laugh self into pancreatic pain.

9:40:  Finish up ALA expense report and bring it to my boss.  Chat with boss about database stuff, which segues into a philosophical discussion of future staffing models for the reference department.  Return to office.  Field questions from colleague about the exact same stuff was just discussing with boss.  More philosophy ensues.

10:00 Open up e-mail.  Answer the time-sensitive stuff.  Answer flurry of questions about Twitter and HootSuite.  Get another chunk of the Twitter gang signed up with HootSuite accounts and schedule trainings for those who want it.  Discover the “most popular Tweets” feature in HootSuite and squee over it.  Put aside a whack of database reference cards to give to a branch colleague at the Friday meeting.  More e-mail with various blog staffers in an attempt to coordinate some guest posts for September. Decline to take a call from a vendor and proceed to feel guilty about it.

A colleague drops by to check in with me about the school tour I’m giving this afternoon.  The group  has changed its mind several times on whether or not it wants catalog and database training.  The colleague and I decide that asking them what they want is the best solution.  Photocopy catalog and database training handouts for tour group.  Run over training in my head while at the photocopier.  A colleague walks by, greeting me with the mysterious phrase, “PEANUT SAUCE!”  I respond with the countersign, “SCALLIONS!”  Tamp down nervousness about giving catalog and database training, which never seems to go away no matter how many tours and trainings I do.  Accept that fear is normal.  Recite the Litany Against Fear anyway.

11:00 Break time. Decide to take a walk around the building. Ask colleague how her Friday evening presentation went. Ask another colleague about bloggish things. Say hello and good morning to countless other colleagues. Receive a lovely gift: an inspirational photo of a dandelion with the phrase “I release all that does not serve me” written on it. Hang photo on bulletin board.

11:15 Head over to book order. Discover that all of the non-fiction books mentioned in the 7/26 New York Times Book Review have either already been purchased, or are on order. Do vague skippy victory dance. Dive into the other ordering tools with gusto.  Decide that I should probably call back the vendor whose call I dodged and just tell her “thanks, no thanks” right up front. Get vendor’s voice mail. Quietly rejoice. Deliver polite, professional message and hang up, feeling 100s of pounds lighter.

12:00 Lunch. Chat with colleague in lunchroom about violins and music librarianship. Consume leftover peanut noodles with zest and start reading Work the System. Approve wholeheartedly of its emphasis on systems thinking and personal responsibility. Speculate on how its principles could be applied to my work life. Finish peanut noodles and head to the post office to mail a package to my mom. Study lines for the play I’m currently acting in while stuck in line at the post office.

1:00  Log into Eleventh Stack. Clean out spam filter, look at stats. Start rearranging widgets in sidebar based on a conversation taking place on the blog team distribution list. Start draft of next week’s blog post. Proofread a few scheduled posts. Read the post du jour and marvel again at how many awesome, creative people I’m surrounded with.

Log into the library’s Twitter account. Check for new followers. Block spam followers. Read followers’ tweets. Make mental note to remind everybody to use #pittsburgh in their tweets. Ping the rest of the Twitter team about HootSuite signup and training.

2:00 Meet the school tour group in the teen department. Immediately lose all normal vision when contact lens slides off center. Attempt several times to correct this subtly. Fail miserably. Start tour anyway, blind. Ignore rude noises produced by high school males and charitably assume that they are involuntary. Give tour of first and second floors, with special emphasis on Job and Career Center, based on group leader’s interests.

Ask about catalog and database training. Teacher says, “Whatever you think is best.” Decide to give the best catalog and database training ever and lead students to computer lab. Turn on projector. Wait. Fiddle with projector, silently coaxing it to cooperate. Decide projector has developed selective deafness. Give training without projector, using the computer at the lab attendant’s desk. Give thanks once again for theater and improv training.

3:00 Reassure long line of patrons waiting outside computer lab that yes, they can use the computers now. Check e-mail and discover that the wireless is down. Discover, also, that there are questions about my ALA reimbursement form. Silently consider starting a goat farm.

Start planning for Friday’s database committee meeting. Finish writing up June EREC meeting minutes, send to group, and post to ACLA wiki. Skim newsreader. Read an article that makes my heart sink and e-mail it to pertinent (and impertinent) parties. Skim “kept as new” items and decide to keep them marked because someday I will pay them the full attention they deserve, really!

Run downstairs to get coffee. Run into teen patron at coffeeshop. Engage in casual, stealth readers’ advisory with said teen. Run into hard-to-schedule colleague and set up a training time that is technically after my regular work hours, but is the only thing that will fit her schedule. Run back upstairs to my office.

Make list of tasks for my intern to work on on Tuesday. Walk down the hall to resolve the questions about my ALA reimbursement. Notice that the hallway smells strongly of french fries. Observe to colleague that, if the library were a musical, it would be at this point that we all burst into song about the joy of french fries. Stand still with colleague for a few seconds and imagine what this would sound like. Clear up questions about ALA reimbursement. Walk back to my office, inhaling deeply and smiling to self.

See? And we haven’t even made it to the reference desk yet! That deserves its own special installment, which I hope to deliver on Friday. Stay tuned!

Working Harder AND Smarter – Thursday Update

Did I say Wednesday?  That didn’t happen, clearly.  But, rather than let this blog become a bluesy litany of “where does the time go,” I’ll confine myself to a quick project update:

Collection development:  The one sane thing in my workday.  It’s nice to go through NYTBR and see you already have all the hot nonfiction either in the collection or on order.  Score!

Eleventh Stack:  Also holding steady.  Hit count is slightly down, but still above last year at this time.  It also mirrors last year’s slight decline.  I don’t mind fewer readers over the summer, as long as it’s part of a larger pattern.  Still, all the more reason to sit down and think of ways to kick it up a notch..

23 Things N’@:  Week 4 is all about wikis, and everybody’s happy!  The range of experience and abilities continues to educate me on how we can do this better next time.  Definitely a move to a tiered-activity system is in order, IMHO, something along the lines of beginner/intermediate/advanced, so that people have options to choose from according to their experience/comfort level. That being said, holy project success!

Twitter: I have mixed feelings about how this is going, and would like to write more about it at length.  Long story short, it’s an easily managed, low-maintenance project, but I don’t know if it’s achieving our objectives.  More time may be called for.  We shall see.

Database Stuff (CLP):  We haven’t met for a while because our new quarterly renewal schedule has made the committee process more efficient.  It’s time for 3rd-quarter renewals, though, and a look at 1st-quarter stats.  Plus, me being me, I have some wild and crazy ideas to throw at the committee to see what they think.  Secretly I want a database promotion task force.  I will pay for jackets that say “Database promotion task force,” if given free rein. :)

Database Stuff (EREC/ACLA): Good news!  The deal went through, and the county has purchased a subscription to Mango Languages.   Our patrons really miss Rosetta Stone, and for the life of me, I still don’t understand WHY they chose to stop selling the database to public libraries.  We are hoping, however, that Mango will fill this critical gap – language learning is very popular here, and the wait list for materials is very, very long.  We’re working out the hookup kinks as we speak – stay tuned, because you know I’m going to try to learn about seven languages myself. :)

Oh, and all that above about task forces and jackets?  Add a blog and multiply by ten, and you’ll get an idea of what I’d love to achieve at the countywide level.  Girl’s gotta dream…

Emerging Leaders:  You’re probably wondering why I have barely discussed this at all.  I’ve been meaning to, but now I don’t have to, really, because the fine folks at In the Library With the Lead Pipe have spread it all out for you in a nutshell.

Emerging Leaders has been like boot camp. I am getting a lot out of it. I am not sure that what I am getting out of it is exactly what the program planners intended, but such is life. :) It’s difficult to capture the zeitgeist of this kind of experience in medias res, so I’ll probably not even try until after annual, when it’s all over and done with.

Alternative Media Task Force/Event Planning: My other ALA project! The group process on this particular project has been amazing. We are putting together the Alternative Media Reception / SRRT 40th anniversary celebration, and it’s going to be awesome. Stay tuned for the official announcement, because you’re really not going to want to miss it.

And just because it’s not nearly busy or exciting enough around here, guess where the next G20 summit is going to be held? It’s going to be one crazy summer at Alchemy, so stick around…bonus points if you can identify the Sports Night references in this post…

Fashionably Late to the 23 Things Party

The big day has finally arrived: 23 Things N’@ went live today, and as of right now over 280 people have registered. Not only that, but 44 folks have already started their week one assignment.

You might be wondering why I’m so giddy. After all, didn’t everybody already do this last year, or the year before? Haven’t we all moved on to the next splendid, shiny thing?

Well, no, not so much. Something I’ve tried to point out over the course of this blog (sometimes gently, sometimes not) is that Pittsburgh and Allegheny County are different.  We have power users, but we also have a lot of patrons who are still functioning at a less-than-basic level.  And although the unwritten code of the library blogosphere states that we’re never supposed to say this out loud, sometimes we really are too busy to incorporate emerging technologies into the workday, especially when we’re up to our eyeballs in reference questions that require multiple trips to the stacks, and simply cannot be answered in 48 hours or less.

[Yes, that means I haven't checked our Twitter account today.  I shall hold out my wrist for the wet noodle-lashing I so richly deserve. It also means I'm willing to put my MLIS on the line that the Stravinsky question I spent two days working on could NOT be easily Googled. :) ]

What that means is that, professionally, we’ve really had to slow down and think about what Library 2.0 means in a patron population where there are still a lot of 1.0 needs to fill.  As librarians, we have a responsibility to educate ourselves in all areas, which is why Team Celery Stick worked so hard to pull this off.  However, we also have a responsibility to make sure that, while we are leaping boldly forward, that there is No Pittsburgher Left Behind.

So, while I still like the image of us sauntering in the room a little bit late (clad, of course, in our fetching little Chanel suits that we scored at the thrift store on Ellsworth), I prefer to think of us as being right on time for ourselves and our patron needs.  If we’d done this when everybody else did, we would’ve deprived ourselves of the year of discussion and debate around these issues.  Now that we’re ready to move forward, I honestly can’t see anyone or anything stopping us.

Those of you who have never visited our fair city might be wondering what’s up with the ‘n@” part of 23 Things.  ” N’at” is a lovely little phrase peculiar to the Pittsburgh speech pattern, and I couldn’t begin to explain it to you if I tried.  You can, however, click here and here for, respectively, a scholarly and a fun explanation of why there’s no linguistic place on the planet quite like Allegheny County. :)

At any rate, while the program is going on, this blog is going to be quite Things-centric, but I promise I’ll try to write about other stuff too. See you later this week…

Alchemy by Numbers

A whimsical twist on the workday chronicles:

Number of library staff countywide registered for 23ThingsN@: 240. Eek! Pass the smelling salts…

Number of Twitter followers as of right now: 92

Number of Eleventh Stack visitors so far today: 114

Number of total visitors since the blog’s creation: 54,003.

Number of people registered for next week’s NetLibrary training sessions: 33

Number of nervous breakdowns I’ve had while planning those sessions: 19.

Number of awesome committee members I serve with who help me whenever I ask: 10 [did I mention we have the best committee in the whole county? :) ]

Number of exciting announcements I hope to be able to make very soon: 1

Number of things remaining on my to-do list: 145

Number of those things that can reasonably be accomplished before I go home today: 5

Number of meetings arranged this week: 2

Number of meetings that had to be arranged with multiple updates because Outlook is a royal pain in the nether quarters: 1

Number of e-mails in my in-box: 31

Number of things I’m avoiding: 1

Number of hours of OTR I need to burn: 11

Number I’ve scheduled: 7.5

Number of books I promised to review: 6

Number of books I’ve actually finished reviewing: 2

Number of questions I’ve tried to answer on VR this shift, but haven’t snapped up fast enough: 4

Number of questions successfully answered on VR today: 1

Number of librarians currently staffing AskHere PA: 34

Number of additional projects I’m considering taking on: 1

Number of people who will be needed to talk me out of it: 7

Number of library blogs to which I subscribe: 12

Number of non-library tech blogs to which I subscribe: 1

Number of reference questions worked on this week: 3

Number of hours invested in those questions so far: 4

Number of questions for which the answer was easily available online, and deliverable within 48 hours: 0

There you have it. If you wrote up your work day in numbers, what would it look like?

Snippets from the A-Team

And by “A-Team,” I mean, of course, Team Alchemy.  I just love it when a plan comes together, though, and many things have blossomed this week.  Here’s a short progress report.

Collection Development

Got a compliment today – it was passed down from the coordinator of collection development, who appreciates the way Bonnie and I have worked out the ordering of pop culture/current events non-fiction. That’s really gratifying to hear, because we spend a lot of time making sure we’re not duplicating orders! Our LibraryThing account helps, and the rest of the staff in both our departments have been gracious about using it.

Refdesk

The question du jour concerned Slavic mythology. Do we have the best career, or what?

Virtual Reference

There’s a lot of rhetoric floating around about best practices and whatnot, so I’ll not dwell on this overmuch. Suffice to say, I think virtual reference is splendid for developing writing skills, and learning to adapt the reference interview to a text-based process is a never-ending course in professional development.

Of course, it’s also subject to Murphy’s Law: if I start conducting a reference interview, the patron asks for just a few quick links. If I start with links, the patron invariably reveals more info that cries for a reference interview. Definitely educational. :)

Eleventh Stack

In March the Eleventh Stack blog earned a record-high number of hits, and so far this year monthly visits are double those from 2008. On March 25th we were featured as one of WordPress’s top 100 growing blogs. Granted, we were only #98, but given how many WordPress blogs there are, I think that’s a pretty cool feat!

CLPicks

As of right now we’re up to 81 followers on Twitter, and our TwitterGrade has risen to 85. Again, not too shabby for a ragtag team of librarians trying something new. A goodish chunk of our followers are local people, too, not just my librarian friends/colleagues. Whew. :)

23 Things

Team Celery Stick (a subsidiary of Team Alchemy) opened up registration yesterday for our “23 Things ‘N ‘At” program – in one day we received 110 registrants countywide, so the bar is up there pretty high! Kelley, Ryan, Beth and I have risen to the occasion by setting up our wiki, creating the official program blog, and putting the final touches on our content.

Databases (CLP)

Working on 1st-quarter stats. Also spent some time doing scenario planning, in case of material budget cuts. It’s better to plan for things and not need them then vice versa, IMHO. And it’s a good exercise in seeing where you’re strong, collectionwise, in what formats.

Databases (countywide)

With much help from the committee, have set up four trainings for our suite of NetLibrary recorded books. They’ve just changed the interface and added iPod-compatible titles (hurray!), so we want to make sure the various libraries’ staffs are up to speed.

There’s more, but I think that’s enough for now. If I told you everything I did all day, you wouldn’t believe me! Although I wish I got more reference desk time, I’m really happy to be part of all the things I do on the daily. I definitely stretched out of my comfort zone with this job, and it’s taken me to places I never imagined I’d go.

From clerking to reader’s advisory librarian to nominal 2.0 person/reference librarian in 7 short years. Who knows what will happen next? It’s pretty exciting…

At any rate, I’ll be back next week with the results of the drawing for Slow Reading. Hope you all had a wonderful National Library Week!

Post-plague potpourri

I seem to have shaken off whatever horrid virus kept me down last week.  Thanks to all who left kind comments – believe me, it made me feel much better to log in and see your good wishes.

A  few days of catch-up yield the following results:

Technology Playground #3

I wasn’t able to attend #2, and #4 will have to roll on without me as well, but Technology Playground #3, held yesterday at the Green Tree Public Library, was well-attended and well-recieved.  Something that never fails to impress me is the quality of questions asked – both times now I’ve been prepared to talk about what I think people will think is important, and had to switch gears on my feet to address things I hadn’t considered.  This is a good thing, though, because it helps us shape future training.

Also,  my co-presenter on blogging at these shindigs has been Ing Kalchthaler, who’s just been named an LJ Mover and Shaker for ‘09. Listen to her for two minutes and you’ll know why: she’s doing great things at her library, and her enthusiasm for her work, as well as her obvious love for public service, makes me once again proud to be right here, right now, in Allegheny County.

Speaking of Movers and Shakers…

I would be totally remiss if I did not mention that my friend and mentor, Carlie Webber, also got the Mover and Shaker nod this year. Carlie’s pretty much made of amazing, and she’s also the person who inspired me to become a librarian. So, you can thank or censure her for that, and absorb her other professional goodness,  at Librarilly Blonde. :)

Twitter @ the Two-week Mark

As of right now, we have 43 followers – not too shabby!  Since Twitter relies so heavy on reciprocity, I’ve been searching for local Twitter feeds and following them in the hopes that they’ll follow us back.  Both major newspapers and at least one of the TV outlets have Twitter accounts, so those were no-brainers.

Also, since we live and die by numbers, I’ve been evaluating our initial efforts at Twitter Grader.  According to their list of top Twitter cities, Pittsburgh is #33 in the world (who knew?), with an average score of 59.47. CLPicks’ score is 79. To put it in lolspeak, “We’re in ur discourse, elevatin’!” Or so it would seem. Again, not bad, right out of the gate.

Step the next: guerilla marketing. If you haven’t had a chance to peek at it yet, check out CLPicks and see what we’ve wrought.

Databases

Getting organized is half the battle, and chairing two electronic resource committees is really forcing me to get organized.  We had the March CLP database meeting, and did renewals for second quarter.  Right now I’m assembling the ever-growing agenda for Thursday’s EREC committee meeting, so that we can talk about things that have cropped up at the county level. 

The tasks of both committees are quite similar.  In both cases, we’re dealing with budgets, stats, trials, renewal decisions, and advertising.  Both groups require me to write agendas, make sure we get good minutes, and then slap them up in our respective committee wikis.   Being chair means talking to a LOT of vendors.  And, in these times, it’s also meant making some tough choices about keeping resources.

All of this is stuff I never thought I’d do, and I’m still uneasy about it.  I’m not sure what I want now and next from my career.  Being at the reference desk is still the best part of my day, followed closely by any time I spend in the book order room.   I try to see all the rest as chances for growth and learning.  However, I’m starting to feel like I’m getting away from my “core values,” so to speak, and I don’t know if that means I’m just resistant to change, or am really better suited to public service than I am to administrativa.

My colleague Don nailed it, though, when we were talking earlier today:  librarianship, if you’re doing it right, is very much a ministry.  And that goes for what you do at the reference desk, I reckon, as well as whatever surreptitious tasks you’re performing behind the scenes.  Perhaps especially.  After all, there’s the element of public recognition and ego-stroking at the reference desk, whereas most people will never know about all the silent functions going on in back offices that affect their access to information.

Just some stuff to chew on, there.  I listened to a great continuing education CD a few weeks ago that I want to write about soon, and a lovely package full of pre-pubs from Library Juice Press has arrived at my office, so I definitely want to commit to that previously-promised post about the “dying” art of book reviews.

More later this week – that’s the plan, anyway!  Hope all is well in your respective library worlds, and that you’ll consider leaving a comment to tell about it.

Twitter, Technology Playground #1, and Tea

Twitter announcement

The mad rapscallions at CLP Main have done it again.  Fifteen of us have teamed up and created a Twitter feed for CLP Main that will, we hope, showcase the good things our library has to offer in a somewhat less annoying fashion than Twitter can often be:  all of the social networking, none of the “I had tuna fish today” irrelevance!

By which I mean, please take a peek at CLPicks and see what we’re all about. One tweet, each weekday, on one fabulous library item (books, movies, Playaways, the whole nine yards). We’re going to try it for a little while and see how it goes. My goal is 100 followers in 3 months – real followers, that is, not spam accounts. Bonus points if it’s not just all my library “family” and friends, too. :)

I think my favorite part of this most recent experiment is the fact that a number of the volunteers are people who, when I started initiating these 2.0 projects a year-point-five ago, did not want to participate. In the interim they have become curious about what we tech-dabblers were doing and slowly warmed up to playing along with us. Web 2.0 technologies won’t solve all of library world’s problems, but it’s great that we’ve apparently built some bridges and convinced folks to try something new. Mission accomplished, there, regardless of how the tweeting itself turns out.

Technology Playground #1

Today at the Whitehall Public Library a handful of ACLA and CLP staff, including Beth M., Kelley B., Ryan H., and the incomparable Amy E., descended en masse and demonstrated emerging technologies to a group of 30 librarians who voluntarily signed up for the presentation. First Beth gave a great presentation on resilience and lifelong learning, and then attendees were free to walk around the room to different stations. These included:

  • gaming
  • blogging
  • social networking
  • downloadable books and movies
  • the Encore catalog interface
  • plus a special appearance from Best Buy’s geek squad!

There will be three more technology playgrounds, and they’re open to all public library workers in Allegheny County, so please leave a comment if you think you’d like to attend one of the future sessions – I’ll get you hooked up. 

These playgrounds are a prelude to the “23 Things” program that Ryan, Kelley, Beth, Mark M. and I have been planning – I’ll be blogging about that a lot in April, so be prepared…

Public Service Announcement (With Tea)

It is a truth universally acknowledged that colleagues who are sick, or feel they might be getting sick, should kindly stay home and not infect the rest of us!  Alas, I think we all have a tendency to feel, at least on occasion, that we are indispensible.  This is, for the most part, not so much true.

In the interests of practicing what I preach, I will be staying home sick tomorrow if the giant lemon-ginger tea I am drinking does not knock the stuffing out of the flu-like symptoms that have been wandering around the building, and apparently settled in my bronchial tubes.  In the meantime, please, please, please, I beg you:  don’t be a martyr.  Take your sick days!  And drink more tea, in general.  It’s good for you.

More later this week, possibly…also, I’m moodling over a post on the so-called dying art of book reviewing.  Stay tuned.

Random alchemy update

It’s been a busy, exciting week. Here are a few of the many things going on in the alchemy lab.

We’ve Got Widgets

Ryan gave a brief training this morning on the widgets our IT department has developed. Good stuff. I’m now on a mission to discover if anybody’s created anything like Book Burro for A/V formats, and, if not, can IT build us one…

Twitter

Under the heading of “still somewhat secretive,” we’ve figured out a cool way to use Twitter that will work for our library, and yours truly is trying to coordinate the training / implementation effort. What’s really great about this is the sheer number of volunteers, and the sheer range of staff it covers (older, younger, timid, more adventurous, etc.). 2.0 technologies are becoming, for lack of a better word, ecumenical around here. It’s a lovely thing.

23 Things

The Allegheny County version of a 23 Things learning program has made all kinds of progress since last I brought it up. We have four technology playgrounds scheduled, one in each region except Central (more on this in a bit). Staff who attend will get a chance to play with Flip cameras and other geegaws, and learn about blogging and other social tools, as an appetite-whetter for the program itself, which will start near the end of April. Team Celery Stick (don’t ask) is meeting next week to keep the momentum going.

CLP Technology Playground

A cross-departmental group, which includes Ryan, Irene and me, has been planning a technology event for the public, scheduled for 4/25/09. We’ve reached the point where we know what activites we’re going to have, and how to staff them; what resources we want to show off; and what sorts of prizes/incentives we’d like to offer for participants. Now we’re working with Communication and Creative Services to create publicity and day-of props/handouts. My role in this phase has been creating draft copy, and Kaarin and I worked on revisions this afternoon.

Database stuff

This past week I accepted the role of chair on the EREC committee, which is responsible for recommending the purchase of electronic resources at the county level. The group is utterly fabulous, full of good ideas and wisdom/experience, and based on our meeting yesterday, I think 2009 will be a good year, despite challenges.

The state of subscription databases in a Google age is an interesting one. The committee has an opportunity to try some new things this year, and maybe take some risks (? – we can start small!). The outgoing chair, Ann, has given me a checklist of things to think about and work on, so I’ll be spending a lot of time on that in days–and entries–to come.

Weeding

Nothing like some old-school library work to ground you after all the meetings and the planning! I’m almost done with the LC circulating collection, weeding primarily for duplicates and poor condition, but I’ve also got some notes and lists on things we could use. I’m also moving some things from circ to reference. Dewey and reference collections to follow later this year…

When Technology Fails

Our computer network (internet, ILS and all) was down between noon and 3 p.m. today. Some patrons were unhappy and left, but there were plenty of other folks who stayed behind to read, study, and use non-computer resources. Customer Service was able to use offline functions to check out patrons’ materials, and it was actually kind of fun, in a creative way, to see exactly what sort of work could be accomplished without the Almighty Internet. Good practice for the zombie apocalypse, too.

A Touch of Sentiment

In a recent post on the experience economy, David Lee King provides notes on a presentation by Jane McGonigal. I’ll reproduce the money quote here:

Four key principles of happiness:

satisfying work to do
experience of being good at something
time spent with people we like
chance to be a part of something bigger

That’s the perfect description of a normal day around here, from my perspective. Of course, that condition begs the question, what do you do with your good fortune?

That’s one for pondering over a leisurely weekend. Next week, more alchemical whimsy, workload depending…

Barbaric yawps (more thoughts on Twitter)

Walt Whitman would’ve loved Twitter, I think.  All those voices lifted up over the rooftops of the world!  We’re still trying to find our Twitter-voice here at CLP.  The first people who try out a new technology set the bar; those of us who ruminate and come after try to either vault over the bar or limbo under it.

So there’s been a lot of oral and written brainstorming with my peers over the last few months, a lot of experimental refdesk Tweeting via my personal account (mostly to prove that it CAN be done without ignoring in-person patrons), and careful reading of various tutorials. The one that resonates most strongly is that last: “Give me content worthy of your institution.” Hear hear – which is why I’ve been trolling Twitter looking for interesting people who do interesting things.

One thing I noticed is that when I find a Twitter account that’s really cool, I often don’t want or need to comment on the tweets. This is primarily because the tweeter has said whatever s/he had to say brilliantly, that all I could possibly add is “I agree!” or “Wow!”

One excellent example of that particular phenomenon is Issa_haiku. Here you have a short, quality piece of writing, delivered on a dependable, yet not annoying, basis, for the purposes of both instruction and delight. That’s the gold standard (the fact that one of my peers just might agree with me is a bonus :) ).

At any rate, one thing we’ve considered is a “book of the day” Tweet, but we’re still trying to work out the logistics on that one. If only one person’s doing it, even if it’s only once per day, it wouldn’t be nearly as diverse or interesting as if a bunch of people were doing it on a rotating basis. Then there’s the discovery I made late last week, that Encore’s links don’t resolve neatly to tinyURLs, the way the classic catalog links do. And do you just post the link, or write a short summary to go with?

Much to ponder there – thoughts? How are you using Twitter, personally or professionally?

We’ll give Ken Wagner the last word here:

Walking empty streets
under a full moon, even
Google can’t find me.

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